Duplicate charge or refund

Refunds are reviewed and executed manually. Current rules:

• Only unused points from orders paid in the current month are eligible; earlier months are excluded.
• The refund amount first deducts the actual Stripe channel fees for that payment, then is prorated by the ratio of unused points that month to the purchased points of the order.
• Used points are not refundable.

Keep the order details of every payment and contact support. Duplicate charges or technical failures can be submitted for manual review separately.